Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations 2nd Line NOC Engineer Location: London Type: Permanent Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off Salary: £45,000 10% Shift Allowance Benefits About the Role We're looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries. Key Responsibilities Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations Assist the delivery team in configuring and implementing new customer projects Maintain consistent and professional communication with customersTechnical Environment You'll be working within a broad and modern technical stack, including: Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless: Cisco, Meraki, Aruba Security: Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K Skills & Experience Required Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP) Excellent communication skills - both written and verbal Strong customer service focus with a proactive and professional attitude Ability to work independently and collaboratively within a shift-based team Willingness to take ownership and continuously develop technical skillsDesirable (Nice to Have) CCNA, CCNP and/or JNCIS certifications Experience with Unix/Linux systems and scripting (Python, Bash) Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls Familiarity with Alcatel SR & ESS Comfortable using network analysis tools like WiresharkApply Now: Ready to elevate your networking career? Click "Apply" to submit your CV and take the next step in joining a company that invests in your growth and success