Tier 2 Deskside/System Technician

We are seeking a qualified, creative, and customer-focused technical representative to provide 7/24/365 systems administrator and deskside technical support at our customer site, located in Arlington TX as a Tier 2 Deskside/System Technician. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients. Routine Duties Will Include: This person will be a primary point of contact and responsible for providing on-site 7x24 customer operational desk-side engineering and break fix support tasks and activities for desktop and laptop devices in the NRCs IT environment specifically for NSIR end users. Each candidate should be familiar with conducting non-disruptive desk-side support to deploy Windows 10 and 11 configured hardware devices. Use knowledge of MS Office Suite, ServiceNow, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change. Provide support by liaising with Tier 3 teams for any changes and upgrades. Provide on-site IT support for practice, mock, and real customer DR/COOP type exercises. Excellent analytical and organizational skills preferred. Candidates must be comfortable with communicating with end users and providing status to Leidos and customer representatives and able to take and execute direction on a tight schedule. Some travel may be required. Required Qualifications: Bachelor’s degree with 3 years of relevant prior experience or required duration of relevant experience in lieu of degree in the following areas. Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 and 11 Image for end users use and in support of the NSIR IT is operating environment, including a brief tutorial to familiarize the user with devices. Support experience in the following (not required but considered a plus): software testing, system administration, IT operations, enterprise IT environments, patch deployment and validation, and test automation frameworks is beneficial. Certifications or proficient in the following areas (not required but considered a plus): CompTIA A, Security, and/or Network; Microsoft Cortication’s. Able to become certified in ITIL 4 Foundation. Strong analytical and troubleshooting skills to diagnose patch-related issues. Attention to detail to identify software bugs, security vulnerabilities, and system inconsistencies. Excellent documentation skills to document trouble tickets and failed patch deployments to support teams. Troubleshoot and provide remediation results to leadership as needed. Excellent customer communication skills. Ensuring workstations are compliant with all security patches and requirements. Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk. Break/Fix support for end-user computer devices. Must be able to obtain an NRC Public Trust Security Clearance prior to start (may take anywhere between 1-4 months from submission to the customers security organization). Position Details: Pay Rate / Range: $28.96- $33.96 The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions. Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages Pre-Paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program This program requires US Citizenship ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans