Senior Business Analyst

About the Company Founded in 2015, and headquartered in Ottawa, AFTIA is a proudly Canadian company and Adobe partner, that has an in depth knowledge and expertise of forms process solutions, end-to-end capabilities, sign, and print. We are more trend aware and capable of adapting solutions to specific client needs. Primary Role Customer empathy, comprehensive understanding of customer needs. Translate business needs into actionable AI-driven solutions. Lead requirement gathering, stakeholder alignment, and workflow optimization for Adobe AI implementations. Support clients in adopting generative AI to enhance business processes and creative workflows. Strategic Leadership Lead cross-functional teams in requirements elicitation, definition, and prioritization to drive innovative AI-powered solutions. Forge requirement clarity, alignment, and consensus amongst all business, technical, and leadership stakeholders. Understand the customer’s needs better than the customer. Client Engagement Establish trusted advisor relationships with key stakeholders by demonstrating deep expertise Adobe technology, and methodical delivery. Translate complex technical capabilities into clear functional and non-functional requirements tailored to customer use cases Facilitate workshops and story refinement sessions to help clients prioritize high-value use cases for generative AI implementation Solution Development Collaborate with Adobe product teams & technical consultants to validate technical feasibility of generative AI solutions that address clients' unique challenges and requirements Design scalable techniques from requirements gathering, development, through quality assurance to ensure quality solutions are delivered. Facilitate change management required by the implementation of Adobe solutions. Qualifications Graduate with 5 years of experience in business analysis/consulting, product ownership, consulting, or solution architecture, with at least 3 years focused on AI/ML technologies Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries Prior experience as product owner, creative director, or content production expert is a plus. Deep understanding of generative AI technologies, including large language models, diffusion models, and prompt engineering techniques Working knowledge of enterprise technology architecture, data governance, and systems integration principles Exceptional communication skills with ability to translate technical concepts into business requirements for cross functional teams. Strong analytical thinking with experience in agile delivery driving technology implementation Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders Benefits Market competitive salary, vacation and sick days Fully remote position, open to any Canadian resident Collaborative environment with weekly town halls ensuring all employees are engaged Profit sharing Health and dental plan Employee training and growth programs