Role:- Field Technician (IMAC) Location- Montreal, QC Job Type:- Contract This position requires bilingual proficiency in French and English. It is based in Montreal . As a Field Technician (IMAC) , you will be responsible for the handling, installation, replacement, and configuration of laptops, desktops, and all associated peripherals for our clients' end users. A valid driver's license and a personal vehicle are required . This role reports to the Customer Service Manager . Main Responsibilities: Installs, upgrades, or replaces hardware and software systems and documents the processes Relies on experience and judgment to plan and achieve goals Performs a variety of complex tasks Works under general supervision; a certain degree of creativity and independence is required Installation, replacement/configuration of IT equipment and network peripherals Performs “Smart Hands” support Qualifications: Experience in IT or a related field; familiar with a variety of concepts, practices, and procedures in the field Able to manage service calls in a real-time reporting environment Capable of working independently with limited supervision Excellent verbal and written communication skills Strong interpersonal and communication abilities