Operational Readiness Testing Engineer

Operational Readiness Testing Engineer Client: Enterprise Technology Contract: 8-month rolling contract Location: Toronto, Downtown, 2-3 days/week preferred Summary: Develop clear and traceable manual test cases, including breakage and chaos scenarios, to meet the non-functional requirements (NFRs) for Operational Readiness Testing (ORT) of the Payment Platform. Ensure these test cases serve as the authoritative source for future test scripts, aligning with ORT test areas such as TRP, HA, ITSM/ITOM, Business Support, BAM, and Observability. Responsibilities: Create test cases using the program's testing template, based on identified flow and technical layer. Extract acceptance criteria from NFRs (e.g., latency, MTTA, DR, security) and map each to the corresponding Observability & ITOM alert. Conduct peer reviews of ServiceNow Flows and CI scan outputs to ensure the Configuration Items (CIs) referenced in CSDM and CMDB data align with the environment. Maintain a traceability matrix linking Application Test Scenarios, ORT Test phases, and NFRs. Collaborate with Observability & ITOM engineers to confirm required metrics and events exist before declaring a test ready. Key Qualifications: Proven experience in writing system-integration or SRE readiness test cases for distributed, containerized platforms. Strong understanding of fail-over concepts such as node reboot, pod recycle, cluster namespaces, and HA sites. Proficient in OpenShift/Kubernetes, including micro-services, containerized deployments, and REST messaging. Ability to interpret Dynatrace dashboards, Splunk searches, and ServiceNow Event timelines to confirm observable outcomes. Skilled in using Jira and Confluence for test-case management and defect logging. Familiarity with ServiceNow Flow to validate ITSM/ITOM alignment. Excellent documentation skills, capable of expressing complex scenarios in concise, unambiguous steps for both manual execution and future automation. Proficiency in English with strong communication skills to effectively respond to comments and feedback from technical, application, and business stakeholders without ambiguity. Nice-to-Have: Experience in the payments or banking domain. Familiarity with chaos-engineering tools.