We are urgently looking for an Customer Support Representative to join our Device Intelligence team. The ideal candidate will have proven fluency French Language. What we’re looking for… The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. Technical professional we are looking for should have well developed skills listed below: Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plu s (not mandatory) ; Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ; Strong communication and listening skills; Well-developed time management and prioritization skills; Structured “can-do” approach to open matters and tasks in a demanding environment; Methodical and conscientious documentation skills; Willingness to develop while identifying opportunities over self-reflection.