IT Support

IT Support Location: Bolton (with travel to retail stores across the North West) Salary: £28,000 – £34,000 (depending on experience) Hours: 37.5 hours per week (Monday to Friday, 08:30 – 16:45 with 45-minute lunch) On-call 1 week in every 2, including Saturday morning store visits and weekend phone support Key Responsibilities: Provide IT support across 48 retail outlets and the head office Support and maintain the company’s EPOS system (software and hardware) Train retail staff on EPOS use and system processes Manage EPOS system rollouts when required Respond to internal IT support requests, incidents, and queries Support business systems including desktops, laptops, and servers Work with Microsoft SQL, Active Directory, Exchange, and Windows Server (2012/2019) Maintain and support network infrastructure (switches, DNS, DHCP, VLANs) Support virtual environments (VMWare), backups (Veeam), and MDM (MobileIron) Liaise with third-party suppliers to resolve system issues and implement solutions Install, configure, and maintain IT hardware and software Some out-of-hours and weekend support required About You: Proven experience in IT technical support or a similar role Strong understanding of networking and firewall configurations Confident troubleshooting both hardware and software issues Experience with Microsoft Office, Office 365, and ideally Microsoft Azure Familiar with ERP systems (preferred but not essential) Good communication skills, able to explain technical terms to non-technical users Proactive and analytical with a flexible and adaptable approach Must have a full clean UK driving licence and access to your own car Pool car available during the week for store visits What’s in It for You? Competitive salary based on experience Company pension scheme Staff discount Free on-site parking Full-time, permanent position in a stable and growing business Be part of a small, friendly IT team supporting a well-established company Varied role with both office-based and field support experience If this sounds like you or if you have any questions, reach out to me on the details below or click apply today. To Contact Directly: Zoe Murray Senior Executive Consultant (phone number removed) (url removed)