1st Line Help Desk Engineer Doncaster Full-time, permanent Mon – Fri, 9am – 5:30pm £25k – £30k 1. Are you a proactive, customer focused IT Support Engineer looking to join a established IT company? 2. Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects? As a 1st Line Help Desk Technician, you will be required to: * Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available. * Support our customers with IT issues including VoIP and networking problems remote fix support calls, ability to create self-help media. * Carry out maintenance tasks as instructed. * Daily check and update all tickets internally, provide updates to helpdesk coordinator. * Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time. * Report any customer issues / queries which cannot be dealt with to the Helpdesk Coordinator immediately. * Report any commercial opportunities identified to MD * Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities * Report and provide feedback to Directors as and when requested. * Carry out other duties and tasks as instructed. Candidate: * Experience within IT support and Microsoft 365 * Strong problem-solving skills * Excellent communication skills * Ability to work independently and as part of a team * Full UK driving licence (preferred) Benefits Package: * Pension * Career progression * Health care