Customer Strategy Manager

Customer Strategy Manager Salary: From £50,000- £70,000 per annum (depending on experience) Location: Canary Wharf, London (Hybrid: minimum 3 days/week in office) Contract: Commencing as a six-month fixed term contract role with probationary reviews at three and six months. Upon successful completion of six months discussions to be held to move to a permanent contract. Looking for an exciting challenge in AI? Come and join one of the UK’s fastest-growing AI targeting and insight platforms. We’re Bombe — our mission is to build the best audience insight and targeting model in the world, helping organisations better connect with their customer base. We believe we’ve done just that. We're an early-stage startup operating at the intersection of public opinion, audience insight, ad targeting, and artificial intelligence. We’re already creating value for some of the UK’s most exciting organisations, including the Greater London Authority, Camden Market, and Juicy Marbles. Our work has been featured by the BBC, The Guardian, and Politico. The role is based in our offices in Canary Wharf at least 3 days a week. The Role We’re looking for a Customer Strategy Manager to lead client success and ensure the effective use of our platform. You’ll work closely with our CEO and Lead Growth Strategist to: Manage the delivery of products to clients on time Manage client campaigns such as advertising campaigns Handle client requests for new features and liaise with the technical team to implement them Maintain and update platform documentation to support client usage Deliver product demos to clients and prospects Manage user access and ensure platform compliance Ensure clients have access to the data they need, working with our polling partners at Deltapoll What We’re Looking For You’ll ideally bring experience from a polling, data science, or SaaS environment, with a strong understanding of data-driven products. Required Skills: Proven project management experience Familiarity with data products and APIs Experience in polling or survey analysis (preferred) Ability to clearly explain complex products to clients Commercial awareness and experience working with clients Strong interest in marketing, data targeting, and AI (preferred) Excellent written and spoken communication skills Collaborative, conscientious team player Comfortable working in a startup environment. Startups aren't for everyone The right to work in the UK The Offer Salary: £50,000-£70,000 per annum. Permanent position subject to 6 month probationary period. Annual Leave: 25 days Pension: Eligible permanent employees can enrol in our NEST Pension Scheme Flexible Working: We support hybrid working and flexible hours to promote a healthy work–life balance Reporting to: Chief Executive Officer Closing data for applications is Friday 13th June but we will appoint before if a qualified candidate applies Note: We have a recruitment plan in place and kindly ask that recruitment agencies do not contact the company or the CEO directly.