What You’ll be Doing: Provide leadership on Agile / ITIL processes and be a decision maker within the security team; Advising those who will be working directly with yourself on best practices and able to support from a 3rd Line perspective. Develop peers and colleagues within the team through mentoring and leadership providing trustworthy honest feedback Produce and support policies, functions and configuration builds to allow implementation of customer projects. Complete and own integration testing on new products and services, producing all relevant supporting documentation Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be an trustworthy organisation Skills We Require Of You: Experience in agile, lean, evidence-based and human-centred design frameworks Able to simplify complex ideas and communicate them clearly Design user journeys, service maps, documentation, user flows and wireframes Motivated team player and able to work collaboratively building features that impact customers You are motivated by owning production platforms, products, from inception to continuous improvement