Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team and play a vital role in supporting their global customers and implementing cutting-edge solutions. This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home. Sponsorship is not offered for this role, only applicants within a commutable distance to Glasgow will be considered. Salary: £40,000 - £45,000 5% Bonus About the Role Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of a specific SaaS product, both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities. Key Responsibilities Provide expert technical support during the software implementation process. Log, investigate, and resolve client issues promptly and effectively. Become a subject matter expert on our clients products. Prepare accurate and comprehensive project and technical documentation. Implement and maintain a robust project methodology and process across the organisation. Deliver training sessions to clients’ technical teams and end users. Proactively solve problems, thinking on your feet to resolve customer challenges. Experience At least 3 years’ experience in a similar role Experience with server and desktop operating systems and hardware, as well as SQL Server capability Flexible approach to working hours Experience in the contact centre environment, either technically or operationally An IT qualification SQL skills Cloud implementation experience