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Technical Support Engineer

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Company
Calibre Search
Job location
Holmfirth, UK
Salary
Undisclosed
Posted
Hosted by
Adzuna

Job details

Fancy a Support role with a difference? Would you like to learn to code or maybe travel to client sites in Europe? If you have good SQL knowledge (selecting, updating & deleting), SQL scripting, functions and stored procedures is desirable and ideally an interest in code (c#), then this could be the role for you. The role/daily tasks include Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira) Ensuring SLA response times are adhered to SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls Report & dashboard generation using inhouse tools for customer deployment The support team are typically involved in various installations and will work alongside developers and then on a hyper-care basis to support the knowledge transfer from development to support team. The role is hybrid, with 3 days a week in the office, as well as a 24/7 support element, usually 2 days on and 10 days off. The interview process is over 2 stages with a basic SQL test and a face to face meeting with the tech team. Want to know more? Please send and up to date cv - interview to take place in the next two weeks.
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