Summary of Position: The Desktop Technician is responsible for supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems. Essential Duties and Responsibilities: Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes. Install and troubleshoot and software for clients. Complete necessary internal and client related documentation. Install/configure/repair network and local printers. Train clients on basic computer knowledge. Communicate and interact with end users and internal staff to resolve IT related issues Interacts with a typically diverse internal and external users and is required to interpret and communicate complex information Works well in a team environment and independently. Accountable for ticket aging and response times to users Positive and proactive attitude with customer’s best interest in mind Qualification / Requirements : Advanced knowledge of PC desktop support. Advanced knowledge of local and network printer support. Basic knowledge of Networking Excellent customer service-related skills. Basic knowledge of ticket-based tracking systems. Additional Requirements: Excellent verbal and written communication skills. Ability to work with minimal supervision. Strong analytical and problem-solving skills Valid driver’s license. Dependable transportation. Ability to work some nights and weekends and as required. Must be able to lift 50 pounds. Education / Training / Experience Required: Minimum of three (3-6) years experience with Windows and MacOS troubleshooting in a professional setting. Minimum of three (3-6) years experience with Microsoft Azure and M365 administration. Preferred: Certification in Microsoft Azure Fundamentals, Security Fundamentals Certification in Dell Hardware Associate Degree in Computer Science or equivalent ITIL v3 certification