Microsoft_M365 Copilot SME

Job Title: Microsoft_M365 Copilot SME Location: Sheffield/Hybrid (3 days per week on site) Contract: 12 months Rate: £558 per day inside ir35 Role Description: Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities: Incident & Problem Management: Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector Required Skills: 5-8 years in Microsoft 365 support at enterprise scale. Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access. Experience working within regulated environments and producing audit-ready artifacts. Preferred: Exposure to large scale Copilot deployments (free/M365) in the financial sector. Proficiency with PowerShell and Graph API for troubleshooting and reporting. Provide CoPilot knowledge sharing sessions to fellow M365 Application owners If you are interested in this role or wish to apply, please feel free to submit your CV.