Project Support Coordinator

Our client, an IT Services Provider specialising in software and managed services is looking for an organised Change & Project Coordinator to join their PMO team in Gateshead and support the delivery of key change initiatives across the organisation. This role, situated within the Project Management Office (PMO), encompasses managing changes across software products, business processes, tools, and technologies. What you will be doing: You will ensure that all change initiatives are effectively assessed, documented, and transitioned into projects when necessary, coordinating their handover to Project Managers (PMs) and ensuring all relevant stakeholders are informed of project commencement. This role involves monitoring Project Managers' workloads, managing project-related risks, and providing support to Project Managers as needed. Other duties include: Co-ordinating all activities necessary to control, track, and audit changes across the organisation, including software, processes, and tools. Managing change requests and facilitating approvals. Workload reporting. Facilitating the conversion of approved change requests into projects. Ensuring all relevant stakeholders are provided with necessary documentation. Monitoring and reporting on Project Managers' workload distribution and providing Project Manager support. Oversee the progression of pipeline projects About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we’d love to hear from you.