Chroma are currently recruiting for a Tier 2 Engineer to join an award-winning telecommunications company . Offering up to £45K and remote working, this is an excellent opportunity for an enthusiastic and dynamic individual to join a company that strives to make a positive impact! The company itself is one of the countrys most successful cloud and managed services providers they have grown year on year for the last 17 years. They have won multiple awards and work with some of the most secure, critical, and commercially driven organisations in the UK. As a Tier 2 Engineer, you'll provide Level 2 support for contact centre and voice technologies, handling escalated issues and resolving complex technical problems. You'll troubleshoot incidents, identify root causes, and ensure solutions meet service level agreements. Your role will also involve providing support for key Avaya Aura systems and technologies. Key Skills: Proven experience in a second-line support role 2 years of hands-on experience with Avaya Aura systems and technologies Network architecture and infrastructure experience Exceptional communication skills If you are interested in this position, please apply below or get in touch with Julia on 07305019879 or email your CV to ADZN1_UKTJ