Trading Application Support L1 (Front Office) This role sits within the eOperations division at one of the worlds most recognised brokers, delivering support for trading applications. Key Responsibilities Issue Resolution & Escalation: Diagnose and resolve first-line support incidents within established SLAs, escalating complex issues to appropriate second/third line support teams Client Communication Management: Provide clear, proactive communication to internal and external stakeholders Incident Tracking: Ensure all issues and queries received are properly logged and tracked Process Optimization: Develop comprehensive understanding of pre and post-trade workflows and customer processes to enhance issue resolution efficiency, covering market data publishing, order management, trade execution, and STP confirmation Platform Expertise: Become the go-to specialist for trading platform functionality, capable of replicating production issues in UAT environments and playing key roles in new platform testing initiatives Experience Financial Services Background: Minimum 3 years in technical support within broker, investment bank, exchange, clearing house, or comparable financial services environment Product Knowledge: Experience supporting FX products and/or Rates Technical Proficiency: Hands-on experience supporting and troubleshooting FIX API connections and related technical issues System Administration: Competency in raw server log analysis and navigation within Unix/Linux directory structures