We are working with a busy and growing organisation to support with the recruitment of a 2nd line Support Technician on a full time permanent basis. This role is based in their Carlisle office 5 days per week with client site visits required (pool car provided) Key Responsibilities for the 2nd Line Support Technician: - Visiting client sites to install printers, Wi-Fi and cables - Onsite and remote 2nd line support via both tickets and phone calls - Building strong relationships clients, becoming main point of contact for support queries Key Skills for the 2nd Line Support Technician: - Experience within an MSP or Cyber Security environment is preferable - Previous experience at 2nd line level - Strong relationship building skills Please apply as directed