IT Infrastructure Engineer (First Line)

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ. As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets to troubleshooting Windows 11 problems — ensuring our clients can get back to doing what they do best. What you’ll be doing: Provide 1st line support via phone, email, and remote tools Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users updated and deliver outstanding customer service Log, manage, and resolve incidents in line with SLA agreements What we’re looking for: At least 1 year of experience in IT support or system administration Experience supporting Microsoft Windows 10/11 Basic understanding of networking (ping, trace route, etc.) Familiarity with Active Directory and Microsoft 365 admin tasks Great communication skills – able to translate tech into plain English Keen to learn, grow, and take on new challenges Previous experienc Why join Communicate? We’re one of the UK’s fastest-growing IT and cyber security companies, delivering managed services to businesses across the country. At Communicate, you’ll work in a supportive environment where your development is encouraged, your voice is heard, and your growth is part of our journey. We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday BHs, and retail discounts in a customer-facing environment