Proactive Engineer (Nexthink)

Life on the team Join our End User Experience team and help make technology truly work for people. Youll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers. What youll do Identify and deliver automation and remote action opportunities Collaborate with our EUA Centre of Excellence to test and implement improvements Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction Drive proactive investigations, self-healing, and self-help solutions Partner with teams to embed dashboards, insights, and data-driven decisions Support Root Cause Analysis and continuous improvement through EUA data Champion a fix-forward culture focused on user experience and productivity Identify innovation, cost-saving, and value-add opportunities across accounts What youll need Strong analytical and data-driven mindset Proactive, inquisitive, and confident in challenging the status quo Self-motivated, disciplined, and results-focused A collaborative team player with a can-do attitude Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity Why Join Us At Computacenter, youll work with cutting-edge analytics tools, a supportive team, and the freedom to innovate. Youll directly influence how thousands of people experience technology turning insight into action and ideas into impact. If youre ready to drive smarter, faster, more proactive IT experiences, wed love to hear from you. Apply now and help shape the future of end user experience.