3rd Line Engineer with ECI/Ribbon

Connect44 is looking for a 3rd line technical support engineer with Ribbon fixed-line vendor technology experience, in support of major UK-based Fixed Network Operator. Includes technical support relating to both network devices (DSLAMs & iL2S) as well as network element manger servers (EMS), in conjunction with customer Field Operations and NOC teams. Engineers must have experience in complex troubleshooting and restoration service on the Ribbon M41 DSLAM, F152 iL2S, and EOPS EMS platforms. Travel to customer offices may be required from time to time for specific issues where face to face working will help resolve issues that have exceeded normal restoration times. Expected to participate in an on-call rota and be available to be called out on a 24x7 period during these periods. Ticket types come from areas such as the following: PSU Upgrades: Several text items mention PSU upgrades required for various locations, indicating a need for power supply unit enhancements. EEPROM Issues: Multiple text items report EEPROM read/write issues at different sites, suggesting a recurring problem with EEPROM functionality. Comms Loss: Numerous text items highlight communication loss issues, affecting various components and locations, indicating a widespread problem with maintaining stable connections. Slot and Card Issues: Many text items refer to slot and card issues, including replacements, upgrades, and failures, indicating frequent hardware problems. Firmware and Software Upgrades: Several text items mention the need for firmware and software upgrades, indicating ongoing efforts to keep systems up-to-date and address compatibility issues.