Technical Support Engineer

Location: Pool, Redruth | Full-Time | Shift-Based (24/7 Rota) Are you a tech-savvy problem solver with a passion for supporting global networks? We’re looking for a Network Support Engineer to join a dynamic and fast-paced Global Customer Support team based in Redruth (Pool) . In this role, you’ll provide hands-on technical support across satellite communications, IP networking, and firewall systems—keeping critical services online for customers around the world . You’ll be a senior presence on shift, guiding junior engineers and taking ownership of complex technical challenges. What You'll Do: Deliver 2nd line support for IP networks, satellite systems, and customer equipment Monitor systems proactively and respond to alerts in real time Troubleshoot issues across routing, switching, RF links, and Wi-Fi Own support tickets from diagnosis to resolution, maintaining customer satisfaction Log incidents and actions accurately using tools like Freshdesk Share knowledge and mentor 1st and 2nd line engineers on shift Help refine internal processes and improve service delivery ✅ What You’ll Bring: Solid background in network or technical support (NOC or similar) Strong troubleshooting skills with IP networking (CCNA, JNCIA, etc. a plus) Excellent communication and customer service mindset A proactive, calm approach to solving technical challenges Willingness to work within a 24/7 operational shift rota Bonus Points For: Experience with satellite communications (VSAT, Inmarsat, Iridium, etc.) Familiarity with military/defence-grade systems or MOD support Hands-on knowledge of technologies like Intellian, Seatel, or BGAN Why Join Us? Competitive salary based on experience Technical training and certifications encouraged A collaborative team environment with global reach Be part of a mission-critical support operation with real impact Interested? Apply now with your CV, or drop us a message if you’d like to learn more. Candidates must have the right to work in the UK.