ICT Supervisor

ICT Supervisor - Hospitality Sector Are you an experienced IT professional with a strong background in hospitality? A prestigious group of luxury hotels in London is seeking an IT Operations Supervisor to take the lead on day-to-day technology operations across a cluster of high-profile properties. Reporting to the IT Operations Manager, you will play a key role in maintaining and improving the IT infrastructure, systems, and services that support both hotel operations and exceptional guest satisfaction. You will be a hands-on technical leader, ensuring smooth coordination across multiple hotel sites. Key Responsibilities Supervise daily IT operations and support across multiple hotel properties Contribute to and execute IT strategies for multi-site coordination Diagnose and resolve technical issues with speed and efficiency Oversee network, AV, Wi-Fi, and security systems Maintain IT asset records and support planning and budgeting Ensure compliance with internal standards and external regulations Experience: 3–5 years of IT operations experience, including 2 in hospitality IT Must have experience with PMS, POS, AV, and guest-facing technology Solid knowledge of networking, cloud systems, and cybersecurity Relevant certifications (ITIL, PMP, or CISSP) are advantageous Confident communicator able to support and train non-technical users Comfortable in a hands-on role, managing infrastructure and on-site tech AMRT1_UKCT