IT Helpdesk Engineer

IT Helpdesk Engineer Aberdare Full-time, onsite 1 other location Salary: £27,000 - £35,000 A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations. The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed). You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues. What you’ll be doing: Acting as a key point of contact for day-to-day IT support across multiple business units Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and maintaining access controls through Active Directory and Azure Entra ID Providing user support for Sage 50 and Sage 200 systems Troubleshooting user issues on Microsoft AVD Supporting mobile device users across Android and Apple platforms Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) Assisting with basic network troubleshooting including VLAN and subnet knowledge Managing permissions within SharePoint and printer configurations What we’re looking for: 3 years of experience in an IT support role, covering both 1st and 2nd line issues Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals Excellent troubleshooting and customer service skills Ability to work independently across multiple sites with minimal supervision Strong documentation and organisational skills Desirable Skills: Experience with Datto RMM configuration Exposure to MDM (Mobile Device Management) platforms Microsoft Access scripting and database support Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com) Microsoft Power Platform (Power BI, Power Automate, etc.) SharePoint site development and advanced permissions management Familiarity with protocols like FTP and SMTP Benefits include: 27 days annual leave bank holidays Business mileage reimbursement Work with a supportive, collaborative internal tech team Company Pension Life Cover