Technical Support Intern(Mandarin Speaker)

Job Position: Technical Support Intern( Mandarin Speaker) Industry: Security and Surveillance Job Type: Technical Support Intern Description: The Technical Support Intern plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Technical Support Intern will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth. Main Responsibilities: The Technical Support Intern is required to deliver the following key tasks: Introduce new product features to the Channel Customer, help the customer to select and configure products; Respond to customers, to help solve technical problems; Training technical staff of Channel Customer’s, helps them improve the level of technology; Understand and consolidate customer demand for products and feedback to the product department for product improvement; Cooperate with sales staff, analyze the practical needs of customers, and provide a complete plan; To complete the project, the bidding work, to help customers make the tender documents, and make the project tender, according to the required standard; To coordinate resources, and provide technical support. Key Qualifications: Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills;. Good at handling pressures The ability to learn new technologies fast A positive attitude Initiative, honesty and integrity