Business Change Manager

Business Change Manager -23 months FTC Location: Hybrid (3 days per week in London, Durham, Lytham or Glasgow office) Salary: £42,500 Civil Service pension (c.£12,000 employer contribution) Contract: Fixed term contract - 23 months | Full-Time We're supporting a government-backed financial services organisation with the recruitment of a Business Change Manager to join its high-profile Business Transformation Programme . This is a unique opportunity to support large-scale change and make a meaningful impact across one of the UK's most recognisable public-facing brands. The organisation is undergoing a major transformation of its outsourced service delivery and customer operations. As a Business Change Manager, you will help shape and embed new ways of working across the business, delivering improved services, capabilities, and efficiencies. You'll play a key role in bridging the gap between transformation teams and internal stakeholders-managing business readiness activities, assessing change impacts, and helping overcome barriers to adoption. Key Responsibilities: Lead and manage business change initiatives within a complex transformation programme Deliver change impact assessments and business readiness planning Facilitate workshops, meetings, and stakeholder engagement sessions Support effective communication and implementation of new ways of working Collaborate with cross-functional teams to embed sustainable change Essential Experience and Skills: Proven experience in managing business change in complex environments, ideally within financial services Strong stakeholder engagement and influencing capabilities at all levels Track record of delivering change planning, impact analysis, and communication strategies Excellent communication and facilitation skills Practitioner-level qualification in Business Change Management (APMG or equivalent), or foundation-level with willingness to progress Benefits Include: Civil Service pension with up to 27.5% employer contribution 25-30 days annual leave Performance-related bonus Flexible hybrid working and 9-day fortnight options Generous parental leave policies Inclusive, people-focused culture with strong development support Apply now to help shape the future of a trusted UK financial services provider through meaningful and lasting change.