IT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based law firm on a 2 year fixed term contract basis. IT Service Desk Analyst /1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst /1st Line Support Analyst Attributes/Skills: • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Service Desk Analyst /1st Line Support Analyst