Endur Support Lead

Exciting opportunity for a Endur ETRM Support Lead to join this World Leading Consultancy working on-site with an Energy/Oil major company. Endur Support Lead – This role is for an experienced Endur 2nd Line Support person with proven capability in supporting key business and technical processes including: - At least 5 years of demonstratable experience using the Endur product - The role is based in London. 3 days per week in the office - Endur Support with techno-functional type experience, preferably Front and Middle office experience - In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience - Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution - Working directly with users (in office and remotely) to understand and resolve issues in a timely manor - Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement - Good understanding of deal lifecycle processes - Comfortable working in shifts - Major incident handling experience - Utilising experience and company process to triage and prioritise issues and tickets - Excellent communication skills and experience gained in a commercial environment, as set out below Nice to have experience: - Experience in AWS platform and technologies - Experience using Azure DevOps for work item management - Experience of the ITRS Geneos platform/application - Experience of using and developing APM This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Your search for a New Contract Assignment or for a New Permanent Job will be in safe hands with Eaglecliff Recruitment. Please telephone for an immediate response or email your CV for a quick response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.