Claims Trainer

Claims Trainer Leicester – hybrid working £35,000-£36,000p.a. DOE * Do you have a passion for delivering engaging and effective training experiences? * Do you want to be part of a company that champions continuous development and inclusive culture? * Are you looking to bring your claims expertise into a collaborative, people-focused environment? The Company: ER Recruitment are working with a well-established, nationally known digital-focused company. This business is on an exciting growth journey. With a strong emphasis on innovation, culture, and customer-centric services, the company continues to invest in its people and technology to become one of the UK’s most successful companies in their industry. They are committed to inclusivity and value the diverse experiences that each individual brings to the team. As a Claims Trainer, you will be integral to the Learning & Development team, supporting the Claims Operations function. This role ensures the delivery and evaluation of training initiatives that directly impact performance, customer satisfaction, and business success. Role & Responsibilities of the Claims Trainer: * Delivering engaging, practical learning experiences that translate effectively to the workplace * Conducting training evaluation, compiling reports, and sharing insights across departments * Planning and executing training for induction, upskilling, and cross-skilling – including systems, technical knowledge, and soft skills * Collaborating with stakeholders to support training needs and stay informed on changes impacting claims operations * Providing one-to-one coaching, feedback, and performance insights * Supporting training needs across the wider team when required About You as the Claims Trainer: * A solid background in insurance with a deep understanding of claims processes, strategies, and systems * Proven experience in facilitating training, workshops, and engaging presentations * Excellent stakeholder management and relationship-building skills * The ability to connect with learners empathetically and effectively adapt your delivery * A mindset focused on continuous improvement, using data insights to drive training impact * Strong coaching and feedback capabilities Additional Benefits: * Flexible hybrid working options * Competitive performance-based bonus scheme * Life assurance (4x salary), income protection, and matched pension contributions up to 10% * Access to financial advice, cashback, and discount schemes * Mental wellbeing support including apps, 24/7 assistance, and in-house mental health support * 25 days holiday bank holidays (with buy/sell options) * Health and dental cashback plans, cycle to work, and tech schemes * Onsite facilities and regular social events Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you