Job Title: IT Support Engineer Location: Stockport, Greater Manchester Salary: £30,000 - £35,000 PLUS 28 Days Holiday rising with service, Private Pension, Private Healthcare, Company Sick Pay and more! We’re hiring an experienced IT Support Engineer to join a well-established engineering business that values robust infrastructure and reliable support. This role is ideal for someone confident working across both office and production environments and eager to play a key role in a growing IT function. You’ll act as a key escalation point for support issues and contribute to systems stability across operational teams. Responsibilities: * Provide 2nd line IT support across production, office, and remote users * Troubleshoot and resolve hardware, software, and networking issues * Maintain and manage Active Directory, Group Policy, DNS, and DHCP * Support virtualised environments using VMWare and Hyper-V * Configure and maintain firewalls, switches, and routers * Assist with patching, upgrades, and general infrastructure projects * Maintain accurate documentation for all technical procedures and changes * Work closely with operations teams to ensure minimal downtime and high system performance Requirements: * Proven experience in a 2nd line IT support role * Strong technical knowledge of Windows Server and virtualisation platforms * Hands-on experience with network devices (firewalls, switches, routers) * Confident managing Active Directory environments * Excellent troubleshooting skills and a structured approach to issue resolution If you’re looking for a role where you can make an impact, apply your technical skills, and support critical business systems, we’d love to hear from you. Apply now for immediate consideration and interview. Keywords: 2nd Line Support, IT Technician, Manufacturing IT, Windows Server, VMWare, Hyper-V, Networking, Active Directory, DNS, DHCP, Firewalls, Group Policy, Infrastructure Support