IT Support Specialist with AI Expertise

IT Support Specialist with AI Expertise Instrumentation / Process Automation Wythenshawe, Manchester Salary £45,000-£55,000 Bonus Excellent Benefits Join EndressHauser Where Innovation Meets Impact At EndressHauser , were not just a global leader in process automationwere a community of innovators, problem-solvers, and forward-thinkers. We're looking for a dynamic IT Support Specialist with a passion for AI , a knack for user support, and a drive to make technology work smarter for everyone. Future leadership opportunity We see this role as a key stepping stone toward senior leadership within our organisation. The successful candidate will not only contribute to current digital initiatives but will also play a pivotal role in shaping the long-term strategy and direction of our digital transformation journey. This position offers a unique opportunity to grow into a strategic leadership role, influencing how we harness technology to drive innovation, efficiency, and impact across the business. Role Responsibilities for an IT Support Specialist with AI Expertise: You will provide 2nd line IT support to our Manchester office and remote teams, ensuring smooth day-to-day operations. You will leverage your AI and automation skills to streamline support processes and enhance user experience. You will troubleshoot and resolve issues across Office 365, Windows environments, and enterprise applications. You will collaborate with global IT teams to analyse and improve system performance and user satisfaction. You will identify patterns in support requests and use data-driven insights to proactively solve recurring problems. Qualification Profile for an IT Support Specialist with AI Expertise: Solid experience in IT support (2nd line or higher). Hands-on experience with AI tools, scripting, or automation platforms (e.g., Power Automate, Python, Chatbots). Proficiency in Microsoft 365 tools and administration. Strong analytical mindset with the ability to diagnose and resolve complex technical issues. Excellent communication and interpersonal skillsyou enjoy helping people and making tech accessible. Benefits Perks for an IT Support Specialist with AI Expertise: The security of working for an international family-owned company who are a global driver within measurement instrumentation. Excellent training facilities and personal development plans for your career growth Flexible working Family social events throughout the year Excellent pension scheme Increase in annual leave with length of service. Free onsite car park and subsidised onsite restaurant Who we are EndressHauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.