Software Support (1st Line) Newcastle Upon Tyne £25,300 Generous Holidays Company Pension Personalised Training On the Job Training Career Progression TOIL Great Work to Life Balance Are you someone from an IT Software Support background with experience in software, looking for your next opportunity to join a leading practice management software company in the dental practice industry, offering career progression, on the job training, personalised training and reviews, generous holidays and a company pension? On offer, is a fantastic opportunity to join an established business with over 35 years of experience in the dental sector this company is growing due to customer demand, growing from strength to strength due to their excellent support and customer service. In this role you would be the first point of contact for clients providing IT software support, IT troubleshooting along with great customer service. The ideal 1st Line Software Support would have come from an IT software background, confident in a dealing with clients over the phone and via email and be looking for career progression and opportunities to upskill themselves. The Role : Providing software and troubleshooting advice to customers/clients Operating from a help desk and providing support over the phone and email Providing customer care and support The Person : Experience or interest in IT software Good customer service and communication skills Wants career progression Keywords : Software Support, IT Support, 1st Line Support, Newcastle-Upon-Tyne, Software, Technical, Newcastle, Sunderland, Applications Support Reference : 19978 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. ADZN1_UKTJ