Entra ID SME. AAD, Identity, Entra ID Support Engineer

Entra ID Subject Matter Expert (Support Engineer – SME Level) Location: Remote Employment Type: Full-Time Experience Level: Senior / SME (5 Years) 18 Months contract Up to £70k benefits 100% remote Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises? We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions. What You’ll Do: Act as a trusted advisor , owning and resolving complex Entra ID-related technical issues. Collaborate with engineering and escalation teams to deliver top-tier support. Troubleshoot and resolve identity and access issues across hybrid and cloud environments. Drive knowledge-sharing, process improvement, and technical mentorship within the team. Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more. What You’ll Bring: 5 years in technical support or enterprise identity solutions roles. Deep expertise in Microsoft Entra ID (Azure AD) , Hybrid Identity , SSO , MFA , and ADFS . Strong knowledge of: Azure fundamentals, RBAC, subscriptions B2B/B2C collaboration and federation models Active Directory, DNS, DHCP, and Group Policies Experience with AAD Connect, PowerShell , and modern auth protocols (OAuth, SAML, OpenID Connect). ✅ Preferred Extras: Experience with PIM , SaaS provisioning , or identity protection tools. Familiarity with libraries like MSAL/ADAL , and tools like OWIN/Katana . Diagnostic troubleshooting using HTTP/network trace tools. Essential Technical Skills - A good understanding of two or more of the following technologies: • Azure Fundamentals (Cloud Concepts, Networking, Compute) • Azure Resource Management (Subscriptions, RBAC, Admin Roles) • Microsoft Entra ID Administration (User, Group, Domain Management, Applications) • Entra Collaboration Solutions (B2B, B2C) • Identity Models: Managed (PHS/PTA) vs Federated • Hybrid Identity Solutions • Windows Active Directory Services (ADDS, FSMO, GPOs, Replication) • Windows Networking (TCP/IP, DNS, DHCP) • Microsoft 365 Identity and Access Management Preferred Technical Experience: Competencies and experience with some of the below technologies: • AAD Connect, DirSync, MIM/FIM • Active Directory Federation Services (ADFS) or third-party federation • Privileged Identity Management (PIM) • SaaS Application Provisioning • Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL). • Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana. • PowerShell scripting • Diagnostic tools (Netmon, Wireshark, Fiddler) • Troubleshooting skills in Http and basic Networking traces analysis. Additional Technologies (Nice to Have) • Windows Server and Client OS • Exchange Server, SQL Server • Graph API • Modern Authentication Protocols (SAML, OAuth) • Seamless SSO, ADAL/MSAL libraries ________________________________________ Language Requirements • Fluent in English (reading, writing, speaking) ________________________________________ Experience • 5 years in customer-facing technical support roles • Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA • Experience supporting large-scale enterprise environments (1000 users) • Familiarity with system administration, PKI, DNS, virtualization, and networking • Strong problem-solving, communication, and collaboration skills