Program Manager

Programme Manager | Microsoft Dynamics 365 | Cross-Functional | Collaboration | Risk Mitigation CONTRACT DETAILS: Role: Programme Manager Day Rate: Competitive Location: On Site (Edinburgh) Duration: 12 months (likely to extend) We are looking for a Programme Manager to lead the transition from Discovery to Design Phase of a Microsoft Dynamics CRM implementation, ensuring cross-functional collaboration, proactive risk mitigation, and disciplined project execution. RESPONSIBILITIES • Lead the programme from the client side, providing daily, hands-on ownership of delivery. • Chair and coordinate SteerCo sessions, ensuring readiness, high-quality content, and strategic alignment. • Scrutinise and challenge the SI’s delivery plan • Maintain a detailed programme action log, risk register, and delivery plan. • Ensure project cadence and discipline—monitoring weekly outcomes, deadlines, and dependencies. • Work closely with internal stakeholders and up to 20 internal team members, plus 5–6 SI contributors. • Represent Business Stream professionally in front of C-level stakeholders, ensuring credibility is maintained. • Oversee quality and consistency in all programme outputs (e.g., SteerCo packs). • Collaborate with cross-functional teams across Customer Service, Sales, and Marketing as CRM phases roll out. • Potentially act as a mentor to other project contributors or SMEs joining in future phases. ESSENTIAL SKILLS & EXPERIENCE • Proven experience leading Microsoft Dynamics CRM programmes end-to-end in complex environments • Experience working with and managing external SIs and multi-vendor delivery models • Strong stakeholder engagement across technical and business functions • Deep knowledge of project governance, change control, risk mitigation, and delivery assurance • Ability to pre-empt delivery issues, identify and escalate risks early • Comfortable working under pressure with senior leadership visibility • Experience working within regulated or highly scrutinised environments • Competent in Agile and Waterfall project delivery and able to operate in hybrid environments If this seems like the role for you, and you're interested, then please apply with your most up-to-date CV for immediate review Programme Manager | Microsoft Dynamics 365 | Cross-Functional | Collaboration | Risk Mitigation