First Line Support

IT Support Analyst – 1st Line Hinckley, Leicestershire – Office-Based Full-Time | £25,000 - £27,500 p/a Join a growing team as an IT Support Analyst, providing first-line support across both on-premise and cloud IT systems. This is a great opportunity for someone with at least 6–12 months of IT support experience to grow their skills in a hands-on, fast-paced environment. What You’ll Do: Be the first point of contact for IT issues resolving incidents both onsite and remotely. Support end-users with hardware, software, and account access (PCs, printers, mobile devices). Manage user accounts and permissions via Active Directory. Assist with basic network and remote access support (VPN, LAN/WAN, firewalls). Work with 3rd-party providers and assist on IT projects. Maintain IT documentation and help deliver inductions for new starters. What You’ll Bring: 6–12 months of IT support experience. Working knowledge of Windows 10/11, TCP/IP, Group Policy, and AD. Great communication skills and a user-focused mindset. A keen eye for detail and good documentation habits. Desirable (Not Essential): Awareness of ITIL, Windows Server, Microsoft 365/Azure, or Hyper-V. Certifications such as CompTIA Network or ITIL Foundation.