Head of Private Sector Clients - Defined Benefit Pensions

Head of Private Sector Clients – Defined Benefit Pensions UK-wide (London travel expected, travel expenses covered) £128,000 base £8K car allowance £1K flex benefit 20% bonus Permanent, Full-time Are you a strategic leader with deep technical knowledge of DB pensions and proven success managing client-facing teams ? This is a rare opportunity to step into a head-of-function role where you’ll shape the experience of some of the UK’s most high-profile pension clients. With over 50 private sector clients and revenues ranging from £1K to £5M per project , this isn’t just a relationship role — it's about leading a high-performing client management function in a business that’s scaling and innovating. What You’ll Be Doing Lead a team of 8–9 skilled Pension Managers and Relationship Directors Act as the senior escalation point and guardian of client satisfaction across a major portfolio Influence and drive client engagement models and service delivery quality Work closely with the Managing Director of Private Sector and executive stakeholders Align internal teams (operations, change, proposition) to strategic client needs Oversee performance, revenue forecasts, and strategic account planning You won’t be in the weeds with daily client contact — but you’ll have the gravitas and technical confidence to step into key meetings and represent the business at the highest level. ✅ What We’re Looking For Strong background in Defined Benefit pensions , ideally with third-party admin exposure Experience leading a client relationship function , managing 10 clients A strategic people leader — confident coaching senior staff and setting team direction Commercial awareness and understanding of revenue, cost centres, and SLAs Ideally from a TPA, consultancy or large-scale pension service provider Bonus : You don’t need to be a qualified actuary — but strong technical knowledge is essential. Compensation & Benefits Base Salary: Up to £128,000 Car Allowance: £8,000 Flexible Benefit: £1,000 Bonus: 20% annual (paid out consistently over the last 5 years) Other Perks Include: Pension: Employer matches contributions up to 10% Holiday: 29 days annual leave bank holidays, plus 2 paid volunteer days Long-Term Incentive Plan (LTIP): Opportunity to benefit from future company sale Health & Wellbeing Support: 24/7 Employee Assistance Programme (counselling, legal, and wellbeing services) Life assurance at 4x salary, with options to increase coverage Retail & Lifestyle Discounts: Cashback and savings across a wide range of retailers Flexible Benefits Platform: Choose from options like travel insurance, gadget cover, holiday trading, and more Interview Process Stage 1: Video meeting with Talent Manager MD of Private Sector Stage 2: Peer panel with senior leaders Final: Executive interview with divisional leadership Why now? This is a pivotal time for the business. With strong private sector growth and potential structural change on the horizon, your leadership will help shape how client relationships are managed in the future. You’ll be given trust, autonomy, and a high-performing team to drive real impact — across both service and strategy.