Salesforce Administrator (Hybrid – London, UK) Empowering E-commerce with AI Innovation A world-leading E-commerce company headquartered in London is seeking an experienced Salesforce Administrator to drive digital transformation through Salesforce and cutting-edge AI tools. This is a hybrid position offering the opportunity to be part of a tech-forward team using AI to supercharge CRM and business intelligence initiatives. Key Responsibilities Act as the primary administrator for the Salesforce.com platform. Manage users, reports, dashboards, workflows, and system configuration. Conduct regular system audits and ensure the platform is optimized and up-to-date. Collaborate with cross-functional teams to design and implement AI-enhanced data workflows and automations. Train and support users across departments; champion adoption of Salesforce and integrated AI tools. Maintain accurate and clear documentation for system functionality and changes. Work with stakeholders to design data-driven solutions that align with business goals. Analyze trends and improve how the organization leverages Salesforce AI for strategic decision-making. Ideal Experience & Skills Proven experience as a Salesforce Administrator. Salesforce Admin Certification (required); additional certifications (Sales Cloud, Service Cloud, Developer) are a plus. Experience with AI tools such as Einstein Analytics, Tableau CRM, ChatGPT integrations, or similar. Ability to build custom apps, formula fields, workflows, and automate complex processes. Strong analytical and data visualization skills. Comfortable working in a fast-paced environment where innovation and data insights drive performance. Excellent communication and stakeholder management skills. We offer a competitive compensation package along with outstanding opportunities for career growth! Please contact hello@freshtechit.com for more information