Helpdesk Coordinator – Full time Location: Weymouth Hours: 37.5/week Salary: £35,000.00-£40,000.00 per year DOE. An extraordinary opening has surfaced for a proficient Helpdesk Coordinator to collaborate with one of our distinguished clients, a leading manufacturing company situated in the enchanting coastal town of Weymouth. Benefits: * Professional growth * Versatility and adaptability * Diverse skill development The role: * Provide helpdesk support to resolve IT hardware and software incidents, maintain IT infrastructure, including networking, switches, printers, and Wi-Fi, manage and update services such as email, telephony, and video conferencing, maintain and support the virtual environment, SAN storage, and backup systems, create and update system documentation, processes, and procedures. * Support remote and mobile users with IT needs, maintain servers and services, including SQL, TMS, and domain controllers, oversee security systems such as firewalls, antivirus, and door entry systems. * Provide IT support for CCTV, factory machines, and other integrated systems, assemble and dismantle hardware within safety and legal guidelines, handle software/hardware procurement and license renewals, act as the coordinator for the local helpdesk system, escalating issues as needed. Requirements: * Technically competent in the main systems admin areas, proven experience as an IT Systems Administrator or Engineer. * Proficiency in 1st, 2nd, and 3rd line IT support, knowledge of networking, switches, VLANs, and Wi-Fi, expertise in Active Directory, Microsoft Office, and Windows Server/Windows 10. * Familiarity with ESXi/VMware virtualisation, SAN storage, and Veeam backup, experience with manufacturing machinery integration, IP CCTV, and firewalls, understanding of MPLS networks, VoIP systems, and ERP systems (e.g., MS Dynamics NAV). Eager to move forward? Submit your application now or reach out to Marius at (phone number removed) (Monday to Friday, 9 AM to 5 PM) for a conversation about this incredible prospect! Job Types: Full-time, Permanent Benefits: * Company pension * Free parking * On-site parking Schedule: * Monday to Friday Work Location: In person