Application Support Lead

Application Support Lead UK Remote Circa £70,000 Why Apply? An exciting opportunity has opened up for a Lead Application Support Engineer to join one of the UK's most innovative and fast-scaling technology companies. In this role, you'll head up a dedicated squad, taking ownership of mission-critical applications that serve millions of users. It's a unique chance to blend hands-on technical work with people leadership, working across a modern tech stack to keep high-availability systems running smoothly 24/7. Lead Application Support Engineer Responsibilities: Lead a high-performing squad, offering day-to-day coaching, mentoring, and technical direction Conduct regular 1:1s, manage personal development plans, and provide continuous performance feedback Mitigate production incidents quickly and effectively Participate in incident triage, root cause analysis, and post-mortem reviews Proactively identify system risks and drive preventative solutions Track and document incidents and fixes through established ticketing systems Create and maintain Standard Operating Procedures (SOPs) for recurring issues Participate in the on-call support rota to ensure 24/7 coverage Lead Application Support Engineer Requirements: Proven experience supporting and improving large-scale, customer-facing applications Strong analytical and troubleshooting skills; confident in interpreting logs and audit trails Hands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers within a technical environment We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.