Microsoft Power Platform Support Engineer – Hybrid/Reading (9 day, fortnight) - Up to £45,000 Per Annum Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional Power Platform solutions! We're seeking a talented Support Engineer ready to provide premium technical expertise and drive customer success with innovative Microsoft technologies. Key Responsibilities * Provide comprehensive technical support for Microsoft Power Platform users * Troubleshoot and resolve client issues across Power Apps, Power Automate, and Power BI * Manage service tickets within SLA parameters * Collaborate with development teams on complex problem resolution * Deliver excellent customer service through proactive communication * Contribute to product enhancement based on customer feedback * Stay current with Microsoft Power Platform developments Qualifications & Skills The ideal candidate will possess: * Experience with Microsoft Power Platform components * Understanding of Microsoft Dynamics 365 (preferred) * Problem-solving aptitude with systematic approach * Knowledge of ticketing systems and CRM tools * SQL and database experience (advantageous) * Excellent communication and relationship-building abilities * Customer service orientation with professional demeanor What They Offer * Hybrid working model with flexible arrangements * 9-day fortnight schedule * Comprehensive healthcare package * Income protection and life assurance * 25 days holiday (increasing with service) * Professional development opportunities * Award-winning workplace culture recognized by Great Place to Work™ The Company A top 25 Microsoft partner specialising in comprehensive project management services, delivering excellence and driving successful outcomes for businesses worldwide. With our innovative thinking, expertise, and collaborative approach, we seamlessly integrate into our clients' teams, aligning our solutions with their goals to achieve competitive advantage and maximum ROI. Join their dynamic team and be part of a transformative journey, shaping the future of corporate success through project excellence