Client Success Engineer

About the Role Futuria is at the forefront of agentic AI—designing and delivering autonomous AI teams that work alongside humans to solve real-world problems. As demand for these solutions grows, we are looking for dynamic, curious, and thoughtful professionals to join our Client Success team. This role is ideal for someone who thrives in ambiguity and has a track record of turning complex challenges into structured solutions. You may not have built an AI Agent before—but if you've worked in customer-facing roles like consulting, solution engineering, customer success, or technical delivery, you already have the core skills we value. You’ll work closely with clients to understand their goals, design AI agent teams to meet those needs, and iterate rapidly to improve performance. This is a unique opportunity to shape the future of AI-human collaboration. Key Responsibilities Partner directly with clients to deeply understand their use cases, goals, and operational workflows Design, configure, and deploy agentic AI teams tailored to each business challenge Test and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracy Troubleshoot bugs, flag usability issues, and identify product gaps—collaborating closely with engineering and product teams Recommend enhancements and new features to improve platform capability and customer outcomes Work with relational databases and structured data to inform agent decision logic and configurations Lead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignment About You We’re looking for someone who thrives in uncharted territory. You enjoy solving problems that don’t come with instructions, and you're excited by the chance to shape something new. Essential: Strong ability to translate business needs into real-world solutions in a client-facing role Comfortable working in technical domains, learning new tools, concepts, and terminology quickly Experience with configurable platforms, automation tools, or AI-based applications Excellent communication skills, with the ability to lead engaging demos and workshops Analytical mindset with strong attention to detail during testing and refinement Desirable: Exposure to GenAI or Agentic AI—professionally or through personal exploration Experience influencing product roadmaps or feature development Background in business analysis, solution consulting, technical sales, customer support, or implementation roles Experience working across departments on enterprise software or AI solutions Familiarity with frameworks like Value Stream Mapping or Lean Process Optimisation Success Metrics Deliver well-functioning agent teams that consistently meet or exceed client expectations Identify and communicate bugs or enhancement opportunities clearly and in a timely manner Act as a trusted translator between clients and technical teams to drive improved outcomes Help enable repeatable onboarding and configuration processes through knowledge sharing and documentation Why Join Us? Join a mission-driven, high-growth AI startup redefining how humans and intelligent agents collaborate Work on cutting-edge AI products that create measurable impact in the real world Thrive in a collaborative, curious, and innovation-first culture Enjoy flexible work arrangements (remote/hybrid), with regular in-person team meetups in London Competitive salary and benefits package