Functional Analyst

Functional Consultant / Business Systems Analyst | MS Dynamics | Operational Tech | Retail Systems | Wigan (Onsite) We’re partnering with one of the UK’s fastest-growing online platforms, a business that processes over hundreds of thousands of orders a month. As they continue to scale, they’re looking for a Functional Consultant / Business Systems Analyst to act as the go-to expert for operational technology in their operations centre. If you love being hands-on with systems like ERP, warehouse automation, and custom order software , and you’re passionate about solving real-world problems in a fast-moving environment…this could be a brilliant next step. What You'll Do: Support critical systems across ERP (Dynamics 365 Business Central), WMS, robotic automation, courier integrations, and in-house tech Triage and resolve incidents , monitor system performance, and escalate issues with clear replication steps Coordinate software releases and patches — including testing and user support during go-lives Bridge the gap between tech and warehouse teams — translating operational issues into technical actions Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction Create documentation and deliver hands-on training to users across the pharmacy operation What You’ll Bring: Strong experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting) Strong incident management and stakeholder communication skills Experience working closely with development, product, or QA teams A methodical, solution-focused mindset — comfortable juggling tech, ops, and training Bonus: Microsoft Certified: Dynamics 365 Business Central Functional Consultant (MB-800) Tech & Tools You'll Touch: Microsoft Dynamics 365 Business Central Robotic automation tools (e.g., Robopharma or equivalent) WMS, courier systems, and bespoke pick/pack software Ticketing systems and test case documentation Apply with your CV if you think this could be right for you!