1st Line Technical Support Specialist - German Speaking

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers or Tier 2 teams as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partnersExperience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills-both spoken and written-in German and English Skilled in Microsoft Office, general PC usage, and CRM systems Positive, team-oriented, and customer-obsessed mindset Desirable: Degree-qualified (IT, Engineering, or similar) Advanced knowledge of Excel and Word Key Competencies You'll Bring Problem Solving & Process Thinking Customer Focus & Integrity Planning, Prioritising & Organising Personal Learning & Growth Mindset Time Management & Task Ownership Functional/Technical Acumen Collaborative TeamworkAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data