Salesforce Business Analyst

Job Title: Salesforce Business Analyst (Contract) Location: Remote (Candidates based anywhere in Europe welcome) Industry: Banking & Financial Services Day Rate: Negotiable Contract Type: Initial 6 months (with potential extension) Overview: Glocomms is working with a leading UK bank undergoing a major digital transformation, seeking an experienced Salesforce Business Analyst to support the delivery of key CRM initiatives. This is a fantastic opportunity to join a dynamic, cross-functional team driving innovation across customer engagement platforms. Key Responsibilities: Collaborate with stakeholders to gather, document, and validate business requirements for Salesforce solutions. Translate business needs into functional specifications and user stories. Support the design and delivery of scalable Salesforce solutions aligned with business goals. Facilitate workshops, stakeholder interviews, and process mapping sessions. Work closely with Salesforce developers, architects, and QA teams to ensure successful implementation. Assist in UAT planning, execution, and defect resolution. Maintain clear documentation and contribute to continuous improvement of BA practices. Required Skills & Experience: 4 years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects. Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM best practices. Proven experience working in Agile environments (Scrum/Kanban). Excellent stakeholder management and communication skills. Ability to work independently and remotely across time zones. Preferred Experience: Experience in the banking or financial services sector. Familiarity with Salesforce integrations and third-party tools. Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus. Work Schedule: Flexible working hours with occasional alignment to UK business hours for key meetings.