Location: Remote Ideally located in the Midlands. Job Type: Full-time Travel Required: Occasional (events, internal training) Salary: £35k Start Date: ASAP Check us out here: https://www.greatlab.io/ Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal . This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered. About Us We’re building cutting-edge software that powers dental laboratories —helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively. We’re hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background who’s ready to grow into a leadership role in a tech company. Your Role This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials , improving documentation, and helping design scalable support processes. We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you. Responsibilities Provide day-to-day technical support to dental lab customers using our software Manage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom) Record helpful video walkthroughs and short tutorials (camera-facing) Deliver live training and onboarding sessions for new users Build and maintain our Help Center and documentation—articles, FAQs, videos, and more Improve support workflows, identify common issues, and propose scalable solutions Act as the bridge between users and our product team—sharing feedback and opportunities Work two days per week with slightly later hours to accommodate support for US-based clients Help shape our internal support processes as we continue to grow Help clients onboard & get started with the system Requirements Experience in a dental company or in a dental reception/admin role Strong computer skills, with experience using CRM and ticketing systems Clear, friendly communication skills— English only (written and spoken) Comfortable being on camera for support videos and onboarding sessions Able to work later hours two days a week to support users in different time zones (US) Eager to take ownership, improve processes, and grow with the role Organised, dependable, and proactive in solving problems Bonus Mindset (Not Mandatory, but Valued): You want to grow into a leadership role —taking ownership of support systems You’re excited by the idea of building structure and documentation from the ground up You enjoy helping others feel confident with technology What We Offer A clear path to grow into a leadership role in support or product enablement Full training and mentorship from a supportive, mission-driven team Hands-on role in a fast-growing European dental tech company Occasional travel to events and team retreats The chance to help shape the support experience for labs around the world