IAM Engineer

An exciting opportunity has arisen to join HL as an IAM Engineer (Compliance & Identity Engineer). You will have a proven track record in supporting and managing Microsoft's Compliance & Identity products including Entra ID and DLP and enjoy working with a variety of technologies and people. This is a great role for someone who wishes to further their career by helping us achieve HL's mission. What you'll be doing Monitor and manage ServiceNow queues to ensure service requests and incidents relating to compliance & identity products are dealt with in a timely manner. Progress project work, tracking progress in Jira. Seek innovative solutions, improvements, enhancements, and automation wherever possible. Helping to deliver the product vision and strategy, making sure that technical and non-technical users are maximizing product functionalities. Actively engaging in a culture of continuous improvements to deliver quality service and support. Create and maintain accurate system documentation, including change requests, technical and user guides, hardware and software asset and configuration registers, problem and resolution knowledge bases, and documentation produced during the system life cycle. Troubleshooting of failures and responding to security incidents. Occasional out of hours work for updates, incidents and fixes is expected. About you Strong experience working with Entra ID, Security best practices, Entra RBAC, Identity & Governance (PIM, PAM, JIT, Least Privileged), Domain Controllers, AD, AD Connect, Authentication, SSO (SAML/OIDC). Excellent communication skills and customer focus. Ability to plan, prioritise and complete your own work. Willingness to engage with and work in other technologies. Flexible and adaptable when dealing with changing requirements and priorities. Microsoft or equivalent professional certification would be desirable. Understanding and/or working knowledge of ITIL v4. Experience in Jira and ServiceNow (preferable) Technologies Entra ID Azure AD Connect Enterprise Applications/App Registrations (essential) Azure RBAC SSO Integrations Conditional Access Compliance (Purview) AIP DLP E-Discovery Interview process This will be a one stage interview process consisting of competency and technical questions. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a flexible working pattern to enable you the option of working from home and coming into the office. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patientcare Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year * dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. ADZN1_UKTJ