Head of Fellowship Experience

Head of Fellowship Experience Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time About the Role Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience . This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale. You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments. Key Responsibilities Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints Manage and develop a multidisciplinary team including community managers and CRM automation specialists Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects Champion diversity, equity, and inclusion within the team and wider organisation Manage a budget of circa £60k and meet direct income targets Who We’re Looking For Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000 users Experience designing scalable, digitally enabled fellowship or community experiences at scale Strong leadership skills with the ability to manage and inspire a diverse team Excellent communication skills and a data-driven, agile approach to problem-solving Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise. For more information, please submit your CV to . Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.