We are looking for a Customer Technical Services Analyst, this role within Global Customer Care, will support Products within the Cyber and Intelligence Solutions. Provide first tier technical support directly to customers, and handle inquiries through CRM, emails and phone to provide customers information about our products and services.
Here are some of the specific details:
Job Title: Customer Technical Services Analyst
Job Duration: 12 months
Job Location: O’Fallon, MO (3 days Hybrid)
REQUIRED SKILLS:
- Passion about excellent customer service.
- 3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members.
- Advanced Troubleshooting Expertise: Demonstrated ability to efficiently diagnose and resolve complex technical issues.
- Enterprise Systems & Infrastructure Knowledge: Some understanding of API infrastructures, SaaS platforms, and how they integrate within enterprise environments.
- Data Analysis Proficiency: Skilled in leveraging data analysis tools and techniques to support and optimize.
- Service Cloud Familiarity & Knowledge of fraud detection best practices and tools, particularly within customer support or financial service settings.
A reasonable, good faith estimate of the minimum and maximum for this position is $35/hr on W2.