Hays Technology in Newcastle are working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding. Service Desk Analyst Newcastle Upon Tyne Fully on-site £25,000 Permanent Duties and Responsibilities: Diagnose and resolve critical software issues Take ownership of cases through to resolution Assist other members of the support team Ensuring KPIs are met Liaise directly with customers regarding technical issues, via phone and email Identify reoccurring technical faults and recommendations to the Support Manager Knowledge, Skills and Experience Required: Customer focused Highly motivated Strong troubleshooting ability Good documentation skills Time management skills What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)