A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below: Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk